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Christmas Club Terms & Conditions

Terms of Service

Membership

  • To obtain a membership you must complete the online application form, or a hard copy application. You will receive a membership card and letter in the mail to confirm we have processed your membership request.
  • You can make contributions to your pre-purchased goods in store and/or by direct debit.
  • The cut off date for in store contributions is the second Sunday in November and the last direct debit is processed on October 15th or next business day each year.
  • During the first week of December you will receive a statement and a letter inviting you to call into your local store to collect a gift card to the value of your pre-purchased goods.
  • Your gift card can be used at any Ritchies Supermarket and or Liquor store and any Fishers Supermarket & Liquor store owned by the Ritchies Group. You have 36 months to spend it, in one or several transactions.
  • Membership is ongoing; you do not need to reapply each year.


Bonuses:
Contribute $200 or more and receive $15 added to your gift card PLUS a gift AND
1) Contribute $250 or more via regular* direct debit payments & $20 will be added to your gift card.
*minimum of five direct debits totalling $250 or more are required to qualify for $20 bonus.
OR
2) Contribute $500 or more via regular* direct debit payments & $40 will be add to your gift card. Extra $20 in addition to (1) will be added i.e. a total of $40.
*minimum of five direct debits totalling $500 or more are required to qualify for $40 bonus.


Store Payments
Simply present your Christmas Club membership card to the cashier and advise the amount you would like to contribute. Two receipts will be issued, one copy is for the store which you are to write your name and contact number on for processing and a second copy is for you. It is important that you retain your receipts as proof of payment.

Direct Debit Payments

DIRECT DEBIT AUTHORITY – RITCHIES STORES PTY LTD
Po Box 2051, Seaford BC, Seaford VIC 3198
03 9784 2000


Debit arrangements:

  • Ritchies will debit your nominated account with the amount stipulated on the 15th of each month, or the 1st business day following the 15th, should the 15th fall on a weekend or public holiday.
  • Debits will be made between and including February and October (maximum of 9 payments) each year.
  • Ritchies may terminate this debit arrangement if 3 or more debits are returned unpaid by your financial institution.
  • Direct debits will not recommence without your written authority.
  • When you visit the store to collect your gift card, you will be invited to authorise direct debit payments to recommence the following February.

 

Direct Debit Request Service Agreement

This is Your Direct Debit Service Agreement with Ritchies Stores Pty Ltd ABN 61 005 041 814. It explains what Your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to You as Your Direct Debit provider.

Please keep this agreement for future reference. It forms part of the terms and conditions of Your Direct Debit Request (DDR) and should be read in conjunction with Your DDR authorisation.
Definitions
account means the account held at Your financial institution from which we are authorised to arrange for funds to be debited.
agreement means this Direct Debit Request Service Agreement between You and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by You to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and You.
us or we means Ritchies Stores Pty Ltd, (the Debit User) You have authorised by requesting a Direct Debit Request.
You means the customer who has signed or authorised by other means the Direct Debit Request.
Your financial institution means the financial institution nominated by You on the DDR at which the account is maintained.
1.Debiting Your account
1.1 By signing a Direct Debit Request or by providing us with a valid instruction, You have authorised us to arrange for funds to be debited from Your account. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and You.
1.2 We will only arrange for funds to be debited from Your account as authorised in the Direct Debit Request.
or
We will only arrange for funds to be debited from Your Account if we have sent to the address nominated by You in the Direct Debit Request, a billing advice which specifies the amount payable by You to us and when it is due.

1.3 If the debit day falls on a day that is not a banking day, we may direct Your financial institution to debit Your account on the following banking day. If You are unsure about which day Your account has or will be debited You should ask Your financial institution.
2. Amendments by us
2.1 We may vary any details of this agreement or a Direct Debit Request at any time by giving You at least
fourteen (14) days written notice.
3. Amendments by You
You may change* , stop or defer a debit payment, or terminate this agreement by providing us with at least 14 days notification by writing to:
Ritchies Stores Pty Ltd, Christmas Club Co-ordinator
PO Box 2051 Seaford B.C.,Seaford VIC 3198
[email protected]
or
by telephoning us on 03 9784 2000 during business hours;
or
arranging it through Your own financial institution, which is required to act promptly on Your instructions.
*Note: in relation to the above reference to ‘change’, Your financial institution may ‘change’ Your debit payment only to the extent of advising us Ritchies Stores Pty Ltd of Your new account details.
4. Your obligations
4.1 It is Your responsibility to ensure that there are sufficient clear funds available in Your account to allow a debit payment to be made in accordance with the Direct Debit Request.
4.2 If there are insufficient clear funds in Your account to meet a debit payment:
(a) You may be charged a fee and/or interest by Your financial institution;
(b) You may also incur fees or charges imposed or incurred by us; and
(c) You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in Your account by an agreed time so that we can process the
debit payment.
4.3 You should check Your account statement to verify that the amounts debited from Your account are correct
5. Dispute
5.1 If You believe that there has been an error in debiting Your account, You should notify us directly on
03 9784 2000 and confirm that notice in writing with us as soon as possible so that we can resolve Your query more quickly. Alternatively You can take it up directly with Your financial institution.
5.2 If we conclude as a result of our investigations that Your account has been incorrectly debited we will respond to Your query by arranging for Your financial institution to adjust Your account (including interest and charges) accordingly. We will also notify You in writing of the amount by which Your account has been adjusted.
5.3 If we conclude as a result of our investigations that Your account has not been incorrectly debited we will respond to Your query by providing You with reasons and any evidence for this finding in writing.
6. Accounts You should check:
(a) with Your financial institution whether direct debiting is available from Your account as direct debiting is not available on all accounts offered by financial institutions.
(b) Your account details which You have provided to us are correct by checking them against a recent account statement; and
(c) with Your financial institution before completing the Direct Debit Request if You have any queries about how to complete the Direct Debit Request.
7. Confidentiality
7.1 We will keep any information (including Your account details) in Your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about You secure and to ensure that any of our employees or agents who have access to information about You do not make any unauthorised use, modification, reproduction or disclosure of that information.
7.2 We will only disclose information that we have about You:
(a) to the extent specifically required by law; or
(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).
8. Notice
8.1 If You wish to notify us in writing about anything relating to this agreement, You should write to
Ritchies Stores Pty Ltd, Christmas Club Co-ordinator
PO Box 2051 Seaford B.C., Seaford VIC 3198
8.2 We will notify You by sending a notice in the ordinary post to the address You have given us in the Direct Debit Request.
8.3 Any notice will be deemed to have been received on the third banking day after posting.

Lost or Stolen Gift Cards

You must notify Ritchies Head Office on (03) 9784 2000 immediately if your Ritchies Christmas Club Gift Card has been lost or stolen. We will reissue a lost or stolen Ritchies Christmas Club Gift Card upon notification by you, for its then current value, taking into account any goods which have been purchased with that card up to the point of cancellation.

Cancellation of Christmas Club

You may cancel your Membership at any time by notifying Ritchies Head Office on (03) 9784 2000. The value of your pre-purchases at that time will be issued to you in the form of a Ritchies Gift Card, as soon as reasonably practicable after cancellation.

Any queries please contact Ritchies Head Office on (03) 9784 2000.

Please click here to return to the Ritchies Christmas Club sign up.