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Ritchies Digital Gift Cards
Introducing the perfect gift for any occasion – our Ritchies Digital Gift Cards! Say goodbye to the stress of finding the right present and hello to convenience and choice. With our digital gift cards, you can give the gift of groceries, treats, and household essentials to your loved ones with ease. Explore our selection of digital gift cards today and make someone's day brighter with the gift of convenience!
FAQS
How do I search for a Ritchies Digital Gift Card?
You can search for a Ritchies Digital Gift Card from within the Special App on your mobile phone by selecting "Browse" to view our Ritchies Digital Gift Card. If you haven't already created an account, you will be prompted to do so as part of the checkout process.
Alternatively, You can use https://special.com.au/shop/ritchies-iga-supermarket-&-liquor/ website to purchase a card. If you haven't already created an account, you will be prompted to do so as part of the checkout process.
Where can I use a Ritchies Digital Gift Card Card?
You can use your Ritchies Digital Gift Card in-store.
Simply ensure your Ritchies Digital Gift card is stored in your Apple or Google Pay wallets and tap to pay, just like any other transaction! - However, be sure to check that surcharges don't cause the value of the transaction to go over the value available on the card, as this will then cause a decline.
When does my Ritchies Digital Gift Card expire?
The value of our Ritchies Digital Gift Cards don’t have an expiry date because hey, what's the rush?!
However all credit cards must have an expiry date printed to be able to make online purchases. Once it is closer to the "expiry date" displayed on your card, it will automatically change to a later date!
How do I download the Special App?
Please go to Apple App Store or Google Play Store, search for Special Cards and download the app.
Can I transfer my Ritchies Digital Gift Card to someone else?
Your Ritchies Digital Gift Card is linked to your mobile number and is not transferable.
Can I get cash out with my Ritchies Digital Gift Card?
Your Ritchies Digital Gift Card cannot be used to withdraw cash.
Why was my order of a Ritchies Digital Gift Card unsuccessful?
We are sorry that your order was unsuccessful.
There could be a number of reasons that resulted in your order being unsuccessful. Please see below some of the most common reasons:
due to the payment assessment from our third-party payment monitoring provider, we are unable to complete your order.
This order may appear as 'denied' after the transaction is attempted.
Unsuccessful orders do not charge your credit/debit and no action is required from you. Depending on your bank, a pending transaction may appear on your card statement however this pending transaction will disappear within 24 hours..
Exceeding Card value
When purchasing a Ritchies Digital Gift Card, If your order exceeds the limits on the card (whether it be credit or debit), the transaction will be declined. Therefore it is important to check the total value at the checkout to ensure your card will be able to cover the entire amount.
Unsuccessful orders do not charge your credit/debit and no action is required from you. Depending on your bank, a pending transaction may appear on your card statement however this pending transaction will disappear within 24 hours.
Transaction declined when trying to use my Ritchies Digital Gift Card
On occasions, the Point Of Sale (POS) machine at check out may experience difficulty in processing. This may be due to the value being processed exceeding the value on the card. Therefore, it is important to check whether there is a surcharge
My friend doesn’t have an iPhone - Can I still send them an Ritchies Digital Gift Card?
Yes! Your friend will still receive your Ritchies Digital Gift Card. It works across Android as well as Apple. Additionally, customers can send, receive and access their Ritchies Digital Gift Card via our website.
I want to resend an Ritchies Digital Gift Card Card
If you've lost your email, put a typo in the recipient’s email address or would simply like to resend your Ritchies Digital Gift Card, you can!
Please contact [email protected] with your Order Number with the amended details to resend your Ritchies digital gift Card.
To find your Order Number in the Special App:
Log into your account by clicking on the Profile icon on the bottom right
Select “View my orders”
Your order number is the number next to the #
To find your Order Number on the Special Website
Click on your name on the top right hand corner of the homepage
Select “Orders” from the drop down menu
Your order number is the number next to the #
If you have any more questions about our Digital Gift cards, please visit Support : Customer Service (freshdesk.com) for further information.
Terms and Conditions
View eGift Card Terms & Conditions here: https://special.com.au/terms-conditions/